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I recently found myself thinking about how often I have heard the phrase exceeding customer expectations in the many mission statements and business proposals...More

John Lawn Editor-in-Chief Over the years, a surprising number of people have asked me if I have ever had a mentor. The question always reminds me of a...More

Last month, I listed five of 10 trends that I see affecting the operations of many of our readers and also representing business opportunities for many...More

Last month, like millions of other Americans who learned that some countries had found batches of imported toothpaste that were contaminated by a potentially...More

Lunch, the mainstay meal for virtually every noncommercial operator, has increasingly come under the gun in the downsized, time-pressed and increasingly...More

Elsewhere in this issue you can read our annual update on trends of significance in many of the noncommercial segments that are covered regularly in the...More

Last month, I wrote about the challenge all of us in the foodservice industry face in today's media-intense environment, where it sometimes seems that...More

If you were to hop into Mr. Peabody's Wayback Machine (for those of you who remember the Rocky and Bullwinkle Show) you wouldn't have to travel back very...More

I am not one who spends much time watching TV, but when I do I am always intrigued by the ads run by chain restaurants. Whether they are focused on the...More

Crisis management is a business skill and simple fact of life for most of us. Minor crisesfrom supplier failures to staffing shortfalls to sudden resignationsoccur...More

In the summer of 1969, after sophomore year in college, I had a job that no longer exists. At the urging of a friend who held a similar position in nearby...More

If you walk through any goodsize IT department or technology company, you will usually find there is at least one centrallylocated meeting room that is...More