Change is good is a phrase that stuck with me as an undergraduate taking a class in Management Principles. It was also the subject of a final e-mail to my team at the University of Akron before I left to become the senior director of dining services at The Ohio State University. I'd had a 15 year career at UA, and a good position as its foodservice director, but OSU has a special place in the minds of anyone who lives in Ohio.  (Contrary to popular belief, that's not only ...

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