Imagine you’re a hospital patient, just back to your room after a long morning undergoing tests. You’re starving, but discover you’ve missed mealtime. The nurse promises to get you something, but apologizes it will take 45 minutes to an hour. Chances are, you’ll remember your experience later, when asked to rate your satisfaction with hospital services. It is also something that Rush University Medical Center in Chicago remembered when planning the ...
Register to view this Article
Registering for Premium Content on Food Management will give youINSTANTaccess to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’sFREE, easy and quick.