Back in December, when my cell phone stopped charging correctly, I found myself searching for a replacement battery on Amazon.com. It didn’t take long to find several sources, check the reviews of their products and performance and to order one that seemed a good deal—about $5. It arrived in the mail a few days later. With it inside the envelope was a small note. “No problem can’t be resolved,” it read. “We stand behind our products 100%. If you are ...

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