Beckstrom has implemented a unique approach to continuous quality improvement for the dining department that combines an analytical tool widely used in Six Sigma lean operations — Capability Maturity Modeling — with NACUFS' Professional Practices guidelines. “We heard about the Six Sigma approach at a 2007 NACUFS national interest session presented by Brad Krakow from CBORD, and he's worked closely with us this year to implement this tool in our ...

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