Who would have thought 20 years ago that technology was going to play such a key role in foodservice? In our room service dining system, we track trays electronically, with bar codes. How crazy is that? What's next? Take these iPhones. I actually went out and bought myself one because the hospital gives us Blackberries. It's like I don't need a computer anymore because it's in my pocket. I don't need to be in my office. I can walk the halls, talk to people, see my customers, then reach in ...

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