(The following information originally appeared as sidebar information in the article "Master Diaster—Before It Happens," published in the October, 1999 issue of Food Management.)   Here is an example of a policy for dealing with a foodborne illness complaint in a healthcare setting. It is reproduced with permission from the book HACCP: The Future Challenge, by Char Norton.   Graciously accept the complaint.   Secure all pertinent data, ...

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