Continental Dining & Refreshment Services

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Ranking #34

Continental has been growing its dining operations management business, which now accounts for about a quarter of revenues, while the company's traditional base in vending has dropped to less than 40 percent. Catering and office refreshment services make up most of the rest of the business. The catering arm is highlighted by two cruise ships the company owns and uses to host events.

Recent initiatives include a Reward loyalty program for cafe customers, HD menu boards at its larger B&I venues, an upgraded online catering menu, enhanced customer communication through newly designed POS signage, the Big Deal discount program for vending and an enhanced focus on offering local products.

In the cafes, new concepts include demonstration cooking platforms for various ethnic cuisines, enhancements to Continental's signature concepts like Continental Salad and Continental Breakfast Bowl, a new Breakfast Blitz morning menu, made-to-order smoothie bars, a Healthy Food Market retail concept and Market 24/7, a cashless self-checkout kiosk.

Continental also partners with Compass Group on some of the latter's concepts, such as the Outtakes grab-and-go program, 2bu healthy vending and Trim Trax, a waste management system‥

GENERAL INFORMATION

Headquaters
STERLING HEIGHTS, MI

Websites
www.continentalserv.com

Major Segments Served:
B&I (56%), Convention/Conference Ctrs. (13%), Corrections (10%), College/University (8%), Hospitals (6%), K-12 (5%), Museums/Perf. Art. Ctrs. (2%)

No. of Contracts
2010: 177
2009: 157

Sales Volume
2010: $53
2009: $38

Onsite Leaders

  • Innovators

  • Top 50

  • Best Concepts

  • Silver Plate

 

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