GET A GRIP: This is not the kind of fool you want dealing with your customers on the telephone. Ring Ring.... "Hello. Thank you for calling Pizano's. I'm George, may I ask your name?" "Audrey, how may I help you?" Answering the telephone may sound simple but did you know that one rude or inexperienced person answering the telephone could turn away thousands of dollars in business? Just because phone contact is not face to face, it does not mean that delivering unsurpassed guest ...

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