Customer Satisfaction http://food-management.com/taxonomy/term/6762/more en A Peek Behind the Curtain http://food-management.com/healthcare/peek-behind-curtain <div class="field-byline"> by Mike Buzalka </div> <div class="field-deck"> Chef’s Table/tour program at Jennings Center senior living facility gives residents a look at what goes on behind the scenes in the kitchen. </div> <div class="node-body article-body"><div></div><p>At Jennings Center for Older Adults in Garfield Heights, Ohio, groups of residents get a look behind the scenes in the kitchen, along with a nice sit-down meal as part of the dining department&rsquo;s person-centered care approach. The program gives groups of three to six residents a tour of the back-of-the-house areas; later, they have lunch in the kitchen at a nicely set table where they have a front seat view of all the activity that goes into preparing meals for the residents and day care clients.</p></div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/healthcare/peek-behind-curtain" target="_blank">read more</a></p> http://food-management.com/healthcare/peek-behind-curtain#comments Customer Satisfaction Healthcare Senior Dining Private Thu, 19 Mar 2015 18:33:00 +0000 46411 at http://food-management.com Puttin’ on the Ritz at Boston Children's Hospital http://food-management.com/healthcare/puttin-ritz-boston-childrens-hospital <div class="field-deck"> A program gives parents of sick kids a special dinner. </div> <div class="node-body article-body"><div></div>A program gives parents of sick kids a special dinner.</div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/healthcare/puttin-ritz-boston-childrens-hospital" target="_blank">read more</a></p> http://food-management.com/healthcare/puttin-ritz-boston-childrens-hospital#comments Customer Satisfaction Special Events Healthcare Private Tue, 10 Dec 2013 14:43:00 +0000 32541 at http://food-management.com <p>A conference room at Boston Children&rsquo;s Hospital dressed up to provide a special meal experience to parents of long-term patients.</p> Patient Satisfaction – The Longest Yard http://food-management.com/healthcare/patient-satisfaction-longest-yard <div class="field-byline"> by Paul Hysen and Frank Sadowski </div> <div class="field-deck"> Today's healthcare foodservice requires a continuous improvement approach to patient satisfaction scores and cost containment. </div> <div class="node-body article-body"><div></div>One of the oldest football adages is that the last yard to the goal line is the longest yard. In healthcare foodservice, the same can be said about achieving final incremental improvements in patient satisfaction scores. </div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/healthcare/patient-satisfaction-longest-yard" target="_blank">read more</a></p> http://food-management.com/healthcare/patient-satisfaction-longest-yard#comments Customer Satisfaction Patient Feeding Healthcare Opinions Private Tue, 19 Nov 2013 16:29:00 +0000 31861 at http://food-management.com Thinkstock Image Is Everything—Manage It Or Else! http://food-management.com/customer-satisfaction/image-everything-manage-it-or-else <div class="field-byline"> Karolyn Schuster </div> <div class="field-deck"> While food quality issues are often readily identified, it can be a lot harder to pinpoint the source of an image problem. </div> <div class="node-body article-body"><div></div>While food quality issues are often readily identified, it can be a lot harder to pinpoint the source of an image problem.</div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/customer-satisfaction/image-everything-manage-it-or-else" target="_blank">read more</a></p> http://food-management.com/customer-satisfaction/image-everything-manage-it-or-else#comments Customer Satisfaction Marketing Surveys Private Thu, 07 Nov 2013 17:44:00 +0000 31541 at http://food-management.com Zen & the Art of Wellness http://food-management.com/business-amp-industry/zen-art-wellness <div class="field-deck"> Sodexo’s new Mindful wellness program is designed to cross segments and appeal to customers across the onsite spectrum. </div> <div class="node-body article-body"><div></div>Sodexo’s new Mindful wellness program is designed to cross segments and appeal to customers across the onsite spectrum.</div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/business-amp-industry/zen-art-wellness" target="_blank">read more</a></p> http://food-management.com/business-amp-industry/zen-art-wellness#comments Customer Satisfaction Human Resources Business & Industry Sodexo Nutrition Wellness Private Thu, 07 Nov 2013 15:45:00 +0000 31531 at http://food-management.com Process Improvement is Focus of AHF Confab http://food-management.com/healthcare/process-improvement-focus-ahf-confab <div class="field-deck"> Sessions emphasize lean organizations, C-suite views, customer service and H/C megatrends. </div> <div class="node-body article-body"><div></div>Sessions emphasize lean organizations, C-suite views, customer service and H/C megatrends</div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/healthcare/process-improvement-focus-ahf-confab" target="_blank">read more</a></p> http://food-management.com/healthcare/process-improvement-focus-ahf-confab#comments Customer Satisfaction Management Healthcare Fri, 12 Jul 2013 15:09:00 +0000 28481 at http://food-management.com Denisa Cate (2nd from left) was presented with AHF’s Lifetime Achievement Award by (far left) Kris Schroeder, Deanne Carlisle and Mary Angela Miller (3rd and 4th from left). Our Evolving (Love / Hate) Relationship with Brands http://food-management.com/colleges-amp-universities/our-evolving-love-hate-relationship-brands <div class="field-byline"> Rob White </div> <div class="field-deck"> National restaurant brands are widely used on college campuses, but “if everyone is doing it,” why debate their use? Answering that question is situational, personal and often controversial. To see why, read on. </div> <div class="node-body article-body"><div></div>National restaurant brands are widely used on college campuses, but “if everyone is doing it,” why debate their use? </div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/colleges-amp-universities/our-evolving-love-hate-relationship-brands" target="_blank">read more</a></p> http://food-management.com/colleges-amp-universities/our-evolving-love-hate-relationship-brands#comments Branding Customer Satisfaction Marketing Colleges & Universities Market Trends Private Fri, 22 Feb 2013 17:27:00 +0000 24211 at http://food-management.com Thinkstock Words that Work http://food-management.com/healthcare/words-work <div class="field-byline"> Tara Fitzpatrick </div> <div class="field-deck"> Hospital foodservice director identifies terms staff should—and absolutely shouldn’t—use in the course of a busy day (hint: don’t say ‘busy,’ say ‘productive.’) </div> <div class="node-body article-body"><div></div>Cathy Babbs, MS, RD, DHCFA, has developed a list of the most constructive way to describe workplace situations, especially in the healthcare foodservice environment.</div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/healthcare/words-work" target="_blank">read more</a></p> http://food-management.com/healthcare/words-work#comments Customer Satisfaction Human Resources Management Business & Industry Healthcare Private Tue, 19 Feb 2013 21:16:00 +0000 24141 at http://food-management.com Thinkstock 'Taste of Home' Programs Offer Customer Comfort http://food-management.com/customer-satisfaction/taste-home-programs-offer-customer-comfort <div class="field-deck"> Call it the ultimate care package. ‘Taste of Home’ programs help make your customers, staff and stakeholders feel like they’re back in Mom’s kitchen. </div> <div class="node-body article-body"><div></div>Hospitals and universities are implementing "Taste of Home" programs to bring comfort to customers, staff and stakeholders</div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/customer-satisfaction/taste-home-programs-offer-customer-comfort" target="_blank">read more</a></p> http://food-management.com/customer-satisfaction/taste-home-programs-offer-customer-comfort#comments Customer Satisfaction Facilities Management Food & Beverage Business & Industry Colleges & Universities Healthcare Private Mon, 19 Nov 2012 21:55:00 +0000 21961 at http://food-management.com Jack’s Jumps Into the Breach http://food-management.com/colleges-amp-universities/jack-s-jumps-breach <div class="field-deck"> UM uses a "branded" renovation café to fill the gap while dining halls are temporarily closed. </div> <div class="node-body article-body"><div></div>When construction sidetracks a dining hall at the University of Missouri, Jack Hammer's steps in to fill the void</div> <div class="og_rss_groups"></div><p><a href="http://food-management.com/colleges-amp-universities/jack-s-jumps-breach" target="_blank">read more</a></p> http://food-management.com/colleges-amp-universities/jack-s-jumps-breach#comments Customer Satisfaction Facilities Management Meal Plan - Board Plan Colleges & Universities Private Wed, 10 Oct 2012 15:17:00 +0000 20661 at http://food-management.com UM's 10 x 12-ft Jack Hammer's, a flexible brand concept it uses when renovation requires the shutdown of a campus dining venue.