Sales of guest trays at University of North Carolina Hospitals used to average about $50 a month and they were basically a hassle for the dining services department. Now, they are generating about $10,500 a month and no one is complaining.
In fact, says Angelo Mojica, director of nutrition services for UNCH, the program may just be getting started as it hasn’t really been advertised much so far.
“It has been so successful that we’ve added two extra FTEs in our call center,” he says. “For the first time, patient services is making money....More