More in News & Trends

  • Apr 21, 2015
    Commentary

    Is Patient Satisfaction a Misplaced Priority? 2

    A recent article in Atlantic magazine online caught my eye. Titled "The Problem With Satisfied Patients," it charges that elements of the Affordable Care Act that reward healthcare providers for increasing patient satisfaction scores may have serious—in fact, deadly—consequences by prioritizing the patient experience over actual clinical results. Here's the money quote…...More

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