Maureen Husek, MS, RD, is Beaumont Health System's director of nutrition and retail services for Royal Oak, the largest hospital in the system. She is shown here in the South Tower Concourse atrium food court, which features a full-service Starbucks, The Baker's Deli, the Concourse Café, and Papa Joe's, a gourmet market operated under contract to the hospital.
Papa Joe's specializes in high-end groceries, fancy foods and gift baskets.
Well-merchandised fresh, wrapped fruit helps attract customers to Papa Joe's other offerings
The Baker's Deli operates as a high volume outlet for baked goods and other items produced in Royal Oak's central production kitchen and bakery.
Baked Goods on display and ready for take home in Royal Oak's Grand Concourse.
The Concourse Café.
Dessert offerings on display in the South Concourse retail area's refrigerated display cases.
A view of the food court from the South Concourse 2nd Floor balcony.
Another view of the South Concourse shows the extensive seating options available. Because the Concourse links the hospital and the Medical Office Building, large volumes of traffic are available during mealtimes.
Eileen Miskiewicz, manager of nutrition services, oversees retail operations in both the Concourse food court and the Mackinac dining room, the main employee café.
A recent in-house upgrade to the Mackinac Dining Room features custom wall shelving at the entrance to merchandise a wide variety of snacks ranging from fresh fruit to packaged granola, nuts, trai mix and other items professionally packaged by the department.
Snack packs like these are packaged in-house and let the department offer high value, healthful snacks that are bar-coded and ready to be scanned at check out. Printed, adhesive foil labels allow for allergen notifications as well as established weight, ingredient and price information. Gold labels identify standard items, while silver labels indicate gluten-free offerings.
The salad bar is one of the most popular stations in the café.
Upgraded seating for the Mackinac dining room was part of the Royal Oak's recent retail refresh.
Glenda May, Royal Oak’s manager of nutrition services: “Room service gives patients a sense of control over at least one aspect of their hospital stay.”
The Royal Oak room service call center.
Room service orders coming in from the call center during a peak patient meal period.
Royal Oak's central production facility
View of the cold side of one of three room service assembly lines in the north tower.
As part of ergonomic safety, each shelf in the Royal Oak store room is marked with the maximum weight of cases that can be placed there. Locations match lifting height best practices.
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