A few weeks ago, during a focus group session we were conducting, a participating nurse manager wanted to confirm that the discussion would end on time, at noon. She wanted to get to the cafeteria in an adjacent building before the “guest chef” ran out of her favorite special — made to order “Tuscan Bread Salad.” At noon sharp I found myself following five nurses to the cafeteria to see the action first hand. There was a a Sizzling Salad station with a long ...

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