Building a strong management team requires an established set of values that is the basis for strategy, decision-making and customer and employee relations, said Dunkin Brands Chairman Jon Luther in SFM’s opening keynote address. “Leadership is not about power, control or status,” he said. “It’s about taking responsibility and owning the outcomes of your actions, good and bad.” Other attributes he cited included: HONESTY and TRANSPARENCY: “Be honest with employees and customers, even when ...
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