The U.S. today is largely a “service economy,” a statement we all heard so often over the last two decades that it sounds like a cliché. It reflects the fact that more than 50 percent of the labor force in the country is in the service sector, as opposed to industries like agriculture or manufacturing. It also refers to the relative importance of service in product offerings. When you think about it, you realize that virtually every product today has some kind of a ...

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