Operators in B&I regularly grouse about competition from on the street restaurants and from-home lunches, but usually can't evaluate these lost sales in the context of a larger picture. New research from the NPD Group suggests that while such competition is formidable, it experiences some of the same ups-and-downs B&I operators face. "The challenge facing B&I operators can not be simply defined with a statement like, ‘Large QSR chains are our basic competition,' says Kyle Olund, ...

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