In researching the annual business outlook piece that begins on page 26, it became very clear that, even as most onsite operators can look back on a better 2009 than many of their commercial restaurant counterparts, they are looking forward to a challenging year ahead. Whether you call it “The New Frugality,” as I saw it headlined in a recent article, or something else, there's a pretty clear consensus from the readers I speak to that the onsite marketplace is a much ...

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