I think our business is funny, really. And while I spent 10 years in airline foodservice, which was certainly good for a few laughs, it’s been these last 19 years in B&I that’s really had me rolling in the aisles. I’ve received my share of asinine customer comments, endured a regular diet of Murphy-type laws and survived situations that at times got me wondering, why me? (Sometimes I’ve even thought I’ve heard a deep celestial voice saying, “Why not ...

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