When Dean Wright took over as dining services director at Brigham Young University in Provo, UT, in 1997, the university had a nice, conventional, well-run program that everyone seemed pretty content with. AT A GLANCE... Students: 33,000 Resident Students: 7,000 (incl. Missionary Training Ctr.) Annual Revenues: $41 million (50% from retail, 25% from residential dining, 10% from catering, 15% from concessions and vending) Meal ...

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