While much attention has been given to the strategy of giving patients more choice over meal options via restaurant-style, spoken and other menu techniques, Baptist Health emphasizes the use of a traditional pre-select menu while still achieving Press-Ganey patient satisfaction scores in the 90+ range. “We believe the pre-select model gives us a chance to focus on timeliness and quality rather than on the quantity of available selections,” says Feeney. “Since our forecasts showed labor ...

Register to view this Article

Why Register for FREE?

 

Registering for Premium Content on Food Management will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. 

Already registered? here.