In today's highly budget-conscious business environment, in-house dining operations in the B&I segment increasingly are under pressure to justify their value to the larger organization. Amy Greenberg has been through several rounds of subsidy reductions, downsizings and department consolidations. Here is her advice: Understand your role "Our mantra is to be sure that we understand, and the business understands, our role in the organization. In dining and conferencing, your function can ...

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