'04-'05 UMass mystery shopper—Ashley Francis Looking for a better way to evaluate your cafè? Ken Toong might have found the answer. Toong, director of dining services at the University of Massachusetts, hires student 'mystery shoppers' who assess the quality of the food and services at their local dining commons. Using a mystery shopper program is not new at UMass. Prior to the student addition, it was made up of faculty and staff members. "We wanted to get closer to our actual ...
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