THE PASSING OF THE HOTLINE. Sharon Cox, outgoing President, passes the traditional HFM symbol of leadership to incoming President Linda Lafferty. OPERATOR OF THE YEAR: Patti Dollarhide is all smiles as she receives HFM's Angelo Gagliano "Operator of the year" award (clockwise): Joyce Scott-Smith (center) and Tamra Merryman (right) of UPMC receive one of HFM's Partnership and Leadership awards from outgoing HFM President Sharon Cox (left); Swedish Medical Center's ...

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