TOSSING THE "TOSS AND GO" APPROACH. Geisinger Medical Center in Danville, PA, recently adopted a more structured approach to patient tray assembly and presentation. Rather than the traditional "toss and go" method that often produced loose, jumbled components, the new strategy designates specific tray assembly procedures. Neatness now counts. Presentation is a key component-of customer satisfaction-in most foodservice environments. Even patient feeding, as the dining services staff recently ...

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