A nutritional assistant helps a patient make a room service meal order, part of what keeps Press Ganey scores for dining consistently above 90% at Mercy Medical Center.
Back in 2008, Cedar Rapids, IA, suffered a tragedy when the city was devastated by an overflowing Cedar River. Among the structures affected was Mercy Medical Center, which had its basement level flooded and power knocked out, forcing the evacuation of patients. The flood interrupted a remodeling of Mercy’s patient dining production kitchen, which was being converted to a room service approach from its traditional trayline operation. Remarkably, the flood did not interrupt the target ...
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