PROJECT TEAM MEMBERS: Carlos Samano Assistant Director of Sales,Promotion & Research Gwyn Scott Executive Director,Culinary & Dining Operations Rich Neumann Director of Residential Dining Brian Thompson Director of Business Operations WINNER: OHIO UNIVERSITY ENTRY: OU DINING SERVICES ON TWITTER THE BIG IDEA: OU Dining has taken an established social media tool — Twitter — and developed a way to use it to track customer attitudes, troubleshoot potential problems and establish an ...

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