The purchasing manager plays a critical role in most foodser-vice operations, although sometimes not a very visible one. The very nature of the job involves lots of paper work, computer work and phone work—not the kinds of activities that take you to the front of the house where you regularly are working with customers and staff. But it's a role that is a lot broader and more complex than is often imagined. A good purchasing manager must of course know how to negotiate good ...

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