Or are you managing the experience? That's a question readers of this magazine should ask of themselves and of their staff on a regular basis. The answer, of course, is that you need to manage both. But the experience side of the challenge often gets short shrifted, especially in an era when cost management and operational efficiency are so highly emphasized in many organizations. While customers appreciate efficiency when they experience it as faster service or a “good ...
Register to view this Article
Why Register for FREE?
Registering for Premium Content on Food Management will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick.