By Patrick LencioniJossey-Bass 2007, 260 pp., $24.95 (hardcover) Author of the 2005 best seller Overcoming the Five Dysfunctions of a Team, Lencioni tackles one of the most persistent management problems of all time: job dissatisfaction. His method is similar to his approach in his other books: through a story of a manager — a former CEO — who decides to take over a pizza shop. He runs into the expected employee disgruntlement and lack of motivation and begins to explore its causes. What ...

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