To lessen the challenge of finding and keeping good employees, Farris established a simple but effective method for screening and hiring. Below are her suggestions for achieving greater retention among new hires: Pre-screen by phone. Rather than relying on “open days” when all prospective employees apply, take several minutes to have one-on-one telephone screenings instead. Speak to applicants about their experience and explain the job. “That eliminates 30 to 40 percent who'll realize it's ...

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