Steve Hammel has learned a lot in his years in the industry, but the topic he is most passionate about is dealing with employees. Here are some of his thoughts: Be authentic "Early on when I was working for Marriott and was able to observe managers, I was struck by some of the things they said and how they said them. For example, it is so important to say ‘thank you’ and mean it. Employees are everything in this business "Later, when I worked for Disney, I would ask myself, ‘If I was ...

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