Together, they undertook a top-to-bottom review of the operations and pursued major structural and policy changes as a result. Among the most significant: ✓ a re-designed system for hiring and employee training with a move to documented performance planning and reviews; ✓ implementation of a site-by-site P&L management system; ✓ a streamlined approach to menu planning and production; ✓ an innovative approach to procurement and category sourcing that breaks new ground in ...

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