(Continued from page 1) All participants receive training, including role playing, before participating. Interviews are scheduled at times when participants can forward calls, turn off pagers and devote time to the job at hand. Interviews take place in a neutral, orderly location, with a table and comfortable chairs arranged in a circle. The room should be clean and orderly, to leave a good impression. The process is thoroughly explained to the applicant in advance, with an ...

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