Hospital foodservice director identifies terms staff should—and absolutely shouldn’t—use in the course of a busy day (hint: don’t say ‘busy,’ say ‘productive.’)
Thinkstock
Language is a powerful thing. Especially in the workplace, as Cathy Babbs, MS, RD, DHCFA is well aware. In her role as director of food and nutrition services at Sarah Bush Lincoln Health System in Mattoon, IL, Babbs has been the driver in developing ‘Words that Work,’ an evolving spreadsheet that changes the tone of everyday conversations between her staff and the department's patients and customers. To develop the list, Babbs has reached out both within the ...
Register to view this Article
Why Register for FREE?
Registering for Premium Content on Food Management will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick.
Already registered? Log In here
