Given the choice between an open back hospital gown and a bathrobe, which would improve patientsatisfaction scores? Quite simply, the bathrobe. With that in mind, Sodexho Health Care Services Division—North America will focus a new initiative on tactics that emphasize the ways individuals are treated; this includes patients, visitors as well as hospital staff. Dubbed, Total Patient Experience this approach is currently being piloted in ten test sites among the company's 1,500 healthcare ...

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