Massachusetts General Hospital’s Coffee Central services more than 3,000 customers a day and does approximately $10,000 in beverage, baked goods and prepared foods sales, 20 percent more than before the retail outlet was overhauled. Photo by John Lawn
It’s often said that experience is the best teacher. In foodservice, it can also guide concept refinements that enhance an already successful operation. At Boston’s busy Massachusetts General Hospital, where Nutrition Services has operated its high-volume Coffee Central unit for over 15 years, a recent overhaul gave the department a chance to use its experience to fine tune what has always been a hugely successful retail operation. The retail Coffee Central unit, which ...
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