James Wu has little time to waste. The native New Yorker talks fast and walks even quicker. Watch him at work and it’s easy to understand what a “New York minute” really is. Wu started at Sloan Kettering 14 years ago, just before the 450-room teaching hospital became one of the first in the country to institute room service. Since, meal satisfaction scores have ranged from the 97th to 99th percentile among similar hospitals and Wu works hard to maintain those ...
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