The 100% cashierless/cashless ordering and payment system implemented at half a dozen cafés on the Microsoft campus in Redmond, WA, accomplishes a number of customer service goals. It is highly convenient, it reduces crowding and wait times, it seamlessly accommodates the kind of customized and made-to-order menu selections customers prefer, and it offers an appealingly high tech one-stop-shop solution for those ultra-tech-savvy diners. The problem arose out of an enviable ...

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