Earlier in my career, I left publishing at one point and worked for several years overseeing user communications for the large technical data center of a Fortune 25 company. At one point, in a corporate restructuring all too familiar in today’s world, a decision was made to shut down our entire operation. The good news was that all of us had six months warning. The bad news was, of course, that we all had to look for other jobs. Recently I was reminded of a conversation I had then ...

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