At Baptist Health, the traditional pre-select approach still generates high Press-Ganey scores.
While much attention has been given to the strategy of giving patients more choice over meal options via restaurant-style, spoken and other menu techniques, Baptist Health emphasizes the use of a traditional pre-select menu while still achieving Press-Ganey patient satisfaction scores in the 90+ range. “We believe the pre-select model gives us a chance to focus on timeliness and quality rather than on the quantity of available selections,” says Feeney. “Since our forecasts showed labor ...
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