Delaware North Companies

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Ranking #4

DNC operates in the travel and recreation segments. Its Sportservice unit manages premium dining, catering and concessions at more than 50 stadiums, ballparks and arenas in the United States, including the New Meadowlands Stadium in New Jersey, Soldier Field in Chicago, Busch Stadium in St. Louis, Comerica Park in Detroit, Target Field in Minneapolis and TD Garden in Boston. It also jointly operates The Plaza hotel's historic Grand Ballroom in New York.

The Parks & Recreation unit has contracts with high-profile clients like Yosemite, Yellowstone, Sequoia and Grand Canyon national parks, the Kennedy Space Center and Niagara Falls State Park. The Yosemite contract is the largest in the National Park Service and includes managing the historic Ahwahnee lodge and all other lodges and accommodations within the national park.

The Travel & Hospitality Services unit operates over 300 food and retail outlets at more than two dozen airports around the world.

Recent highlights have included a partnership with the Food Network to develop new menu, restaurant and retail concepts, and a strong focus on local foods and local/regional brands (director-level positions have been added at airport and sports venues for this purpose). Part of the brand enhancement program has been a deal with Jay-Z's 40/40 Club sports bar concept to bring it into select airport locations.

DNC has also published a formal announcement of its company-wide sustainable seafood pledge, continued its focus on its GuestPath customer service program and strengthened its internal chef support network with more training and feedback modules.

GENERAL INFORMATION

Headquaters
BUFFALO

Websites
www.delawarenorth.com

Major Segments Served:
Stadiums/Arenas (32 %), Parks/Recreation (18%), Airports (14%), Other (36%)

No. of Contracts
2010: 200
2009: 135

Sales Volume
2010: $1,900
2009: $1,900

Onsite Leaders

  • Innovators

  • Top 50

  • Best Concepts

  • Silver Plate

 

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