(Continued from page 1) NACUFS’ benchmarking program is often used for the latter objective. Is it your sense that this program needs to be strengthened or changed in any way? The membership is telling me two things about our data. First, while our operating performance, salary and customer satisfaction surveys are excellent tools, they need to be updated to reflect changing trends. Second, we need to do a better job of leveraging how the data tells our story. We will be ...

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