By Kimberley Hicks, B.A., B.Ed. Atlantic Publishing (2005) $39.95 (paperback) It's almost become a clichè to hear foodservice directors in hospitals, colleges and other institutions say that serving their customers "is like serving the United Nations." The same is also true for managing staff, where cultural and ethnic diversity has long been an unavoidable fact of management life. Hicks' book is geared to ...

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