Mike’s Buzz

Crisis Management in a Social Media World

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Dining Services at the University of South Florida responded quickly to what is an increasingly pervasive issue for campus dining departments: a Facebook post allegedly showing a photo of an undercooked (in fact, nearly raw) piece of chicken supposedly served in one of its dining halls. The post collected more than 1,100 likes, 200 shares and 250 comments in its first couple days of online life. Worse, it also spurred students to share other stories about their experiences with food at ...

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Mike Buzalka

Mike Buzalka is executive features editor of Food Management and has served the magazine in this capacity since 1998. Before that, he was executive editor of The Foodservice..
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