Paul Hysen

Patient Satisfaction – The Longest Yard 
One of the oldest football adages is that the last yard to the goal line is the longest yard. In healthcare foodservice, the same can be said about achieving final incremental improvements in patient satisfaction scores.
Healthy Hospital Food: a Middle Management Quadruple Squeeze 1


Administration/Board of Trustees/Influential on-staff Heart Surgeon: "We want a major healthy foods initiative in our hospital retail food services program. After all, we are a health care organization and we had better set the proper example!"

Look What Happened to a "Cup of Joe" 
A well-designed and operated coffee/bakery station can easily be one of the most profitable operations at a facility.
Hot or Cold, Sizzling Salads Sell 
If a Sizzling Salad station is designed and menued correctly, it can provide efficiency and and a sound return on investment.
How to Tap Your Inner Hardhat 
A basic tenet of internationally famous management guru Peter Drucker is that the effective executive accomplishes his or her goals through other people.
Strategic Thinking: What’s the ROI of Your Strategic Plan? 
Your strategic plan will get closer attention from your administration if you tie it to a clearly-defined financial benefit.

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