Most hospitals use telephones augmented by face-to-face “ambassadors” as the primary order-taking vehicle. But at Scottsdale (AZ) Healthcare, patients have a high-tech alternative: their room TVs. The food menu is integrated into the entertainment and education menu on the TV, and the patient can use the remote control to navigate through the choices and do the ordering. “If you can use a TV remote, you can use the meal ordering system,” says Betty Stephenson, director of hospitality ...

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