HIGH TECH AND HIGH TOUCH. Incoming SFM president Russ Benson moderates a technology panel with Mark Buonagurio, Kevin Frankenberger and Tony Kaszuba. Speakers on design productivity: (top) Bob Pacifico, (middle) James Davella, and (bottom) Leonard Condenzio. So just what are the critical issues facing today's onsite operator? On April 18, the Society for Foodservice Management's annual program to explore that question delved into topics ranging from the use of technology to ...

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