Pre-ordering kiosk units such as the ones from EMN8 used at Disneyworld not only reduce the clogging around serving stations but allow customers to transmit custom orders clearly; meanwhile, operators get to suggest upsells and add-ons based on what the customer is ordering. The hot new wave in high-tech ordering is self-service. A number of prominent fast-food chains have already initiated pilot programs testing the feasibility on a large scale of pre-ordering before a customer ...

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