POD-TASKING: WakeMed Health developed its service model around three serving area "pods." Patient meal service was increasingly underperforming as the hospital at WakeMed Health in Raleigh, NC, expanded. The system had traditionally used a standard straight-line approach to assemble trays for more than 30 years, but it took more and more time to accomplish the task as the years went on. "We found it increasingly hard to finish one meal and wash the equipment before it was time to ...

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